Privacy Policy
Your privacy and data security are our top priority at FG Transport & Logistics
Last Updated: February 2026. This policy is made pursuant to the Nigeria Data Protection Regulation (NDPR) 2019.
Welcome to FG Transport & Logistics. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal data when you visit our website, use our digital platforms, or engage with us at our physical terminals.
1. Consent
By accessing our platforms, using our services, creating an account, or visiting any of our offices and terminals, you grant us consent to collect and process your data as outlined in this policy.
2. What User Data We Collect
2.1 Digital & Automated Information
When you use our website or services, we automatically collect information from your device:
- •Your IP address, device ID, or unique identifier
- •Contact information and email address
- •Data profile regarding your online behavior and preferences
- •Information about your interests and preferences
2.2 Provided & Physical Information
Contact Information
Name, email address, phone number, and physical address.
Travel & Compliance Data
Government-issued ID details (National ID, Voter's Card, etc.) and Next of Kin/Emergency Contacts required by the Federal Road Safety Corps (FRSC).
Logistics Data
Details from waybills including contents, declared value, and destination of parcels.
Security Data
CCTV footage captured at our terminals to ensure the safety of passengers, staff, and stored goods.
Other Data
Information from survey responses, account updates, inquiries, or third-party platforms.
3. Why We Collect & How We Use Your Data
We use your personal information to provide efficient, enjoyable, and secure service:
- ✓Provide service and support (process travel tickets and logistics waybills)
- ✓Send transaction notices (SMS alerts, confirmations)
- ✓Understand your needs and improve our services
- ✓Verify your identity and comply with Nigerian laws
- ✓Resolve disputes, collect fees, and troubleshoot problems
- ✓Manage risk and detect or prevent fraud
- ✓Send promotional emails with information you may find interesting
- ✓Contact you for surveys and market research
4. Cookies
Cookies are small files placed on your device that enable us to identify your computer and personalize your experience.
We use encrypted session cookies to track activity during your session. These are erased after timeout or when you log out. Session cookies do not collect personal identification information.
5. Safeguarding & Securing Your Data
Digital Security
Our website uses SSL/TLS encryption for secure data transmission. You'll see a padlock icon and "https://" URL, indicating encrypted data transfer.
We utilize firewalls and comply with global Information Security Management Systems (ISMS).
Physical Security
We maintain strict physical access controls to data centers and secure storage for paper manifests and waybills.
International Transfers
We seek your explicit consent before sending data to countries without adequate data protection laws.
6. Data Confidentiality & Your Privacy Rights
Your Role
If you create a username, password, or PIN, treat it as confidential. We reserve the right to disable any code if we believe you've breached these terms.
NITDA Compliance
This policy aligns with the National Information Technology Development Agency (NITDA) standards. Your information is strictly confidential.
Access Rights
You have the right to request sight of and copies of any information we keep on you, in compliance with the Freedom of Information Act and relevant enactments.
7. Data Retention
Logistics Data
Waybills and shipping records are retained long enough to process potential claims or insurance requests (typically up to 6 months).
Travel Data
Passenger manifests are retained for the duration required by Nigerian transport regulations, after which they are securely destroyed.
8. Links to Other Websites
Our website may contain links to external websites. FG Transport & Logistics has no control over external domains and cannot monitor or review their content. We are not responsible for any loss or damage resulting from disclosing personal information to third parties. Please evaluate the trustworthiness of any linked site before providing data.
9. Responsibilities & Breaches
Oversight
Our Data Protection Officer (DPO) is responsible for implementing and managing this policy. Department heads and terminal managers must ensure staff compliance.
Data Breach Response
FG Transport & Logistics takes data protection seriously. We take all necessary measures to remedy breaches, including disciplinary or contractual action against offending staff or partners.
10. Governing Law
This Privacy Policy is made pursuant to the Nigeria Data Protection Regulation (NDPR) 2019 and other relevant Nigerian laws, regulations, or international conventions applicable to Nigeria. Where any provision is inconsistent with law, the overriding law shall apply.
11. Contact Us
If you have questions regarding this Privacy Policy or your data rights, please contact our Data Protection Officer:
Head Office: FG Onyenwe Central Hub
Email: info@fgonyenwe.com or complaints@fgtransport.com
Phone: +2348038401149 | +2347035982805